ELECTRICITY SUPPLY CORPORATION OF MALAWI LIMITED (ESCOM)

POWER ALL DAY, EVERY DAY

New Connection Application

Get a New Electricity Service Connection

STEP 1: APPLICATION

 In order to have a new electricity service connection:

  1. Visit any customer care centre or ESCOM office
  2. Fill an Application Form – You can download Application Form here : or apply online using the webportal
  3. Ask customer service staff to help you fill the form where you have any problems

 The following details will be required in an application

A sketch map with directions to locate your premises. The map must indicate landmarks for your area, features for your premises, location of ESCOM network in the area and any other details that may assist ESCOM staff to locate your premises easily.
A list of the electrical appliances that you will be using
Details of the owner of the premises.

STEP 2: INVESTIGATIONS

 ESCOM staff will visit your area and premises to confirm the details provided in your application and conduct electricity connection planning before a quotation is prepared for you.

STEP 3: QUOTATIONS

Once you have submitted your application and a thorough site inspection has been conducted, a quotation will be generated upon which your payment will be based. The quotation is valid for 30 days. Details of actual charges will be based on Standard charges per connection or tailor made charges depending upon the scope of work, type of connection and location. Standard charge per single phase and three phase connection may apply in certain areas. Tailor made connection charges will apply where standard charges are not applicable.

 Where not clear, please ask our Customer Service staff who will provide you with more information.

 New Connection Charges may include the following:

  1. Customer’s capital contribution towards network extension and connection
  2. Deposit fees. This is a once off refundable payment or guarantee provided by a customer to ESCOM as security for the due payment of electricity accounts.
  3. Connection fee. This is a standard statutory upfront fee payable by the customer to cover for the administration cost of effecting a final service connection.
  4. Inspection fee: This is a statutory fee which covers for the cost of carrying out electrical installation tests on the suitability of the wiring.
STEP 4: PAYMENT FOR NEW CONNECTION

Payments are only received based on the quotation sent to the customer and if the quotation is within the valid period.

Payments can be made at any Customer Service Office. Upon acceptance of payment, the customer is issued a receipt as proof of payment to be referred to in due course.

STEP 5: SUBMISSION OF ELECTRICAL INSTALLATION INSPECTION AND CERTIFICATION FORMS

Obtain a set of Wiring Forms from ESCOM for your contractor to fill and certify the installation. These forms are to be filled in by a qualified electrical contractor to certify that the wiring of your premises is sound; as well as provide details of the proposed energy requirements and load declaration. The forms are to be submitted back to ESCOM and are required before an inspection is undertaken

 Where not clear, please ask our Customer Service staff who will provide you with more information.

CHECKLIST

Below is a checklist of all the areas that ESCOM may look for during inspection. Use it to prepare for an inspection:

 Things to Avoid

 As a customer, you are advised to avoid the following in the process of applying and waiting for a connection:

  1. Do not make any connections that are not authorized by ESCOM. If found, you will be charged for fraudulent appropriation of power under the Electricity Act of the Laws of Malawi. Connection to your premises may significantly delay if you are discovered to indulge in corrupt practices in relation to your prospective electricity connection.
  2. Do not give wrong information on the kind of job i.e. standard, non-standard or customized as this would introduce unnecessary delays to the application.
  3. Do not give another person to fill in this form for you. Customers who engage and entrust another person to transact risk being swindled.
  4. As a prospective customer, you should not pay anyone any monies for the generation of the quotation.
  5. You must allow only our employees, contractors and agents to carry out connection work, read or test meters, inspect, maintain, repair or replace our equipment.