Be guided

frequently asked questions

Below are the answers to our frequently asked questions.

Electricity prepaid units are sold at ESCOM Service Centres (click here to find our Service Centre near you), Banks, Airtel Money, TNM Mpamba and Puma Filling Station Agents.

You can apply for electricity (New Connection) at our Customer Services Desks in any of our Service Centers across the country. Our dedicated Customer Services Officers will be glad to assist you throughout the application process.

Please click here to find our fault reporting centers and contacts. You may also walk-in our Service Centre to report faults.

Current job vacancies are available here.

Report cases of vandalism, illegal connections and meter bypasses to police, ESCOM offices near you or you may also call 847 on TNM and Airtel numbers

Click here to access Loadshedding and here to access Planned Outages in your area.

ESCOM employees have ESCOM Identification Cards while working and they are ready to produce them upon request from customers or the public for verification. Further, ESCOM employees use branded ESCOM vehicles while on official duties for ease of identification. ESCOM further makes public any information related to projects that demand its employees’ visiting customers’ premises

ESCOM flights adverts annually for intention to recruit prequalified suppliers for a specific financial year. The corporation evaluates the applications against set standards to select those that meet the standards.

ESCOM publishes open tenders in mainstream newspapers and also its website so as to give equal opportunities to all our prequalified suppliers. Bids are collected at our Procurement Department, ESCOM House (Annex), 9 Haile Selassie Road, Blantyre, Malawi

Information on bids for tenders and other procurement related issues can be access from our Procurement Department, ESCOM House (Annex), 9 Haile Selassie Road, Blantyre, Malawi. Open tenders are available here.

Click here to find a list of prequalified electrical contractors. This list is also available at our Customer Services Desks in all our Service Centers.