ESCOM’s Business Transformation Team Engages Departments to Strengthen Data Reporting for ISP27 Tracker
Aiming for improved performance and alignment with its long-term goals, ESCOM’s Business Transformation Manager (BTM), McVittie Chiphwanya, provided an in-depth overview of the Integrated Strategic Plan (ISP27). The plan outlines ESCOM’s roadmap to success by 2027 and aims to address critical challenges that have previously hindered progress. Chiphwanya highlighted recurring issues, including inconsistent tracking of previously developed strategies and data inaccuracies, which have resulted in unreliable reporting. These gaps have slowed down ESCOM’s ability to monitor progress effectively and make timely adjustments where necessary. To