ESCOM unveils Digital Platform for Management of Faults Reporting
→ Search for ESCOM to access mobile App on Google PlayStore → For those who are tight on phone storage, WhatsApp chatbot can assist. → USSD channel accessible on any basic phone Electricity Supply Corporation of Malawi (ESCOM) Limited has launched a Digital Platform for Management of Faults Reporting, to ease challenges which customers face when reporting electricity faults. The launch of the new innovation comprising a digital mobile App, named 360 degrees Digital Experience; an USSD service; a chatbot and a redesigned website for seamless submitting