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ELECTRICITY SUPPLY CORPORATION OF

MALAWI (ESCOM) LIMITED

 

CUSTOMER SERVICES

PREPAYMENT OUTLETS

Prepaid units can be purchased at: ESCOM offices in Blantyre, Limbe, Lilongwe, Mzuzu and Zomba. Customers can also purchase prepaid units at FMB Bank and NBS Bank

In an effort to make purchasing of the units convenient, ESCOM partnered with PUMA formerly known as BP Malawi to sell prepaid units in some of their outlets. Most of these service stations are open 24hours. Below is a list of the outlets:

Blantyre
  • Lotus PUMA Service Station in Limbe
  • Shoprite PUMA Service Station
  • Wenela PUMA Service Station

Lilongwe

  • Maula PUMA Service Station
  • Area 18 PUMA Service Station

Mzuzu

  • Mzuzu Main PUMA Service Station

BILL PAYMENT SERVICES

 

Customers can pay their bills at the following Escom Offices:

  • Escom House - Blantyre
  • Shoprite Customer Services Office - Blantyre
  • Limbe Escom
  • Old Town Customer Services Office
  • Magetsi House - City Centre
  • Mzuzu Escom Office

Customer paying bills at ESCOM

Customers can also settle their bills through some commercial banks in Malawi.
ESCOM entered into agreement with Standards Bank, National Bank, NBS Bank, FMB Bank And MSB Bank to offer bill payment facilities.

National Bank:
There are three options of bill payment:
  • you can pay through the ATM if your card has been enabled to do so
  • use internet banking
  • pay over the counter.

The first two options are available to National Bank Account holders only whilst the last option is available to any customers.

Standard Bank, MSB, FMB and NBS Bank:
In these two banks, bill payment is open to account holders and non account holders. You simply walk in and fill a deposit form with the details of your account and pay.

Updates are sent to ESCOM main billing system at the end of day.


 

 

 

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