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Customers can apply for new electricity connection in person through our customer service centres or online through the web portal. To apply in person, visit your nearest ESCOM customer service centre. To apply online, visit our Web Portal.

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In order to enhance customer service delivery, ESCOM is implementing a Management Information System on the 18 of January 2018

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Report Electricity faults to your nearest fault reporting center accross the country in Southern, Central and Nothern Regions.

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ESCOM customers can buy Electricity prepaid units at PUMA Filling Stations, PTC's, Chipuku Shops, ESCOM outlets and Banks.

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